Help with your Personal vault.

Use the public FireForge Consulting contact channel and identify your request as CredentialVault support. Include the email address on your FireForge account and a description of the problem.

Do not send passwords, complete driver's-license numbers, complete license-to-carry numbers, payment-card information, or source credential documents through a general contact channel. Support will never ask for your password.

• Whether the issue occurs on iPhone, iPad, or the web.
• The app version and release channel shown in Settings.
• The general action you were performing and the exact error message.
• The organization name, if the issue concerns organization access—never another member's private credential details.

Use Settings → Privacy, Export & Plans to restore purchases, manage Apple subscriptions, export Personal data, or initiate account deletion.

Apple controls App Store billing and refunds. Canceling or managing recurring billing occurs in Apple Subscriptions. Deleting your Personal account does not automatically cancel Apple billing.

If you believe someone accessed your vault without permission, sign out of affected devices when possible and contact support promptly. For a privacy request, identify the request type—access, correction, export, sharing revocation, or deletion—without sending the sensitive document itself.